X-Sign FAQs

Any Digital Signature Certificate issued as per the IT ACT and CCA Guidelines would be required to digitally sign the documents. The type (class 3 – Individual or Organisation) of the Certificate will depend on your requirement.

XtraTrust CA is a License Certifying Authority. Please get in touch with us at info@xtratrust.com or call us 07948488686 to get your digital signature certificate. Alternatively, you can get it from any of our authorised channel partner. Pls visit Partner Locator on our website for more details.

Yes, a document can have multiple Digital Signatures. For example, in the MCA21 application, the forms are signed by different Directors as part of the application workflow.

The digital signature verification process for a document requires the public key, root chains and the CRL. The e-Governance application should therefore have a repository of public key certificates, root chains and the CRL’s of the time the document was digitally signed. The CA’s as of now are mandated to store the Digital Signature Certificates, root chains and the CRLs for a period of 7 years as per the Rules of the IT Act. Therefore, the Digital Signature Certificates can be downloaded from the CAs for a period of 7 years.

It is recommended that as part of the handing over of charge of a given officer, the DSC issued to the officer be revoked. Further his user credentials in the respective e-Governance applications should be deactivated so that he can no longer access the application while the Certificate revocation is under process with the CA. Once the DSC is successfully revoked, the officer will be no longer able to sign the documents.

No. The Digital signature changes with content of the message.

There are variety of requirements few of which requires intense customization of the software. Keeping this in mind, we have Licensing based software as well as Subscription based also. The choice is entirely yours. Hence we encourage you to speak to our sales advisor, get your requirements freeze for the commercial proposal. Furthermore, we assure you the commercials are competitive and justified considering the features and usability of the software.

Immediate. Once the payment is made, it can be downloaded instantly.

No. it is for the period of 1 year from the date of purchase. As it is IT ACT Complied, there are updates & upgrades which are done on the regular basis keeping the statutory requirements in mind. Thus to use it beyond 1 year, we strongly encourage you to subscribe to our Annual Maintenance Contract.

We have a dedicated help desk which is handled by the domain experts. For any technical assistance, they will extend every possible support.

Yes. However, in that case, there would be a need to understand the requirement in systematically manner for apt solution.

Yes. This would not a plug-n-play as it would need an intense discussion for successful implementation.

Simple. Fill in the short form here (hyperlinked to request for free trial). On successful verification, our sales advisor will get in touch with you for further process.