We have initiated the refund from 26th Aug 2024. Please contact your immediate layer for more details.
No, the role of the Business Partner is fundamental to our DSC operations, and there are
no plans to eliminate this vital partnership. On the contrary, we are committed to enhancing
and strengthening our collaboration with our Business Partners.
Yes, eKYC is mandatory to verify the authenticity of every Business Partner.
Don't worry. If the applicant forgets to enter the code during application enrolment, there
is an option to enter the Business Partner code on the “Download” page before downloading
the DSC
You may opt for ‘Pay Later’ option if you want to make the payment just before the download. Moreover, in the event of a cancellation post-payment, our system will process a refund, provided the request be received within 24 hours of application enrolment. This refund process is automated. You have option in your login to apply for the refund.
Business analytical reports are available to track the status of applications enrolled,
processed (approved/rejected), and downloaded. Please note that these reports will not
include any applicant credentials.
Commissions will be processed daily. Business Partners must generate and submit their
invoices through our system, followed by reconciliation and payment settlement. Payment
settlement is subject to invoice submission and corresponding payment receipt.
Login to XtraTrust Business Portal. Go to your profile and add your bank details.
Login to your account on XtraTrust Business Portal. On the left-hand vertical menu, select
“Set Commission”, choose the partner’s organization name, and set the commission. You can
set commission rates from zero to your maximum allotted commission.
No, support charges are optional.
Login to your eKYC account. Sign the Subscriber Agreement and Application Form to set
the downloading challenge code.
All standard payment modes are available, including Debit/Credit Card, Net Banking, and UPI.
Go to https://www.xtratrust.com and select “Resume Application” tab below the product
selection
The time limit to download an approved DSC is 30 days from the date of verification.
No, all XtraTrust Partners and their networks must e-sign a new agreement before logging
into their accounts. The new agreement aligns with the IVG Guidelines and supersedes any
previous written/oral arrangements or agreements
Yes, every Business Partner of XtraTrust must e-sign the new agreement before
commencing DSC business, as it includes the SLA that defines the roles and responsibilities of
the Business Partner.
Yes, you can continue using our exclusive mobile app for end-to-end DSC Management
No, the Partner Portal is solely dedicated to providing analytical and status reports.
The due commission will be distributed at the discretion of the Direct Partner. If the Direct
Partner chooses to receive the full commission and distribute it among their partner network,
they have the autonomy to do so. Alternatively, if the Direct Partner has set commission
percentages for their partner network, the settlement will align with those predetermined
percentages.
Currently we do not have the option to add GST in the Individual DSC. However, we are exploring the statutory feasibility of incorporating GST in the Individual DSC.
Government or corporate (enterprise) orders being executed by our Business Partners
will seamlessly integrate into the new process, ensuring continuity and compliance with
regulatory requirements. Specific guidelines and support mechanisms are in place to facilitate
a smooth transition and fulfillment of these specialized orders. For further details on this
process, reach out to our dedicated team.
The due commission will be distributed at the discretion of the Direct Partner. If the Direct
Partner chooses to receive the full commission and distribute it among their partner network,
they have the autonomy to do so. Alternatively, if the Direct Partner has set commission
percentages for their partner network, the settlement will align with those predetermined
percentages
Ans. Yes, only if you purchase the token from us. You have the option to include the token in
the DSC invoice by selecting it during the application enrollment. When you click “yes”, the
token will be added to the DSC invoice to be raised to the applicant
Yes, the option of “Support Charges” is available and it will be directly invoiced to the Applicant.
We have already initiated the Old DSC Stock refund and we will initiate the wallet refund by 1st Week of September 2024. A communication in this regard will soon be made to Concerned Partners.
Our DSC MRP will be listed on our website XtraTrust website and will remain fixed
Absolutely not. Our efficient system ensures compliance without compromising the verification timing.
The payment should be processed through the live payment link during the application enrolment process
The commission will be calculated based on the base price, in accordance with standard practice, which excludes any applicable GST.
XtraTrust is committed to providing transparent and customer-friendly service. We understand that there may be circumstances where you need to request a refund for your Digital Signature Certificate (DSC). If the XtraTrust DSC is not downloaded and invoiced, and the payment has been received, we will honor refund requests made within two working days from the time of registration. Upon verifying the request, the refund will be processed within seven working days. To request a refund, please email info@xtratrust.com. We will promptly review and process your request, through the original payment method used at the time of purchase. Once it is processed you will be notified about the same on your registered email ID.